Client Success and Operations (HigherEd Partnerships)- Pathstream

United States

Description

Note: This is a position for Pathstream

At Pathstream, our mission is to create the most accessible and effective career pathways to knowledge economy jobs, at scale.

The problem:

Software companies, colleges, students, and employers suffer from a growing skills gap because there is no intermediary to provide education that directly prepares students for digital-skill careers.

Our solution:

We partner with leading software companies to build college curriculum for emerging digital skill careers, which are delivered to students through our national network of community college and university partners through our online, active-learning environment. Students can access these courses just like any other course at their college, at no extra cost. However, unlike most college courses, our program and technology allows students to learn by creating real work projects in the same software used on the job.

Progress in our first 9 months

In short, we are a lean team (less than 15 FTEs) that have product/market fit and now rapidly scaling. We are looking for a Director of Product Design to lead the development and elevation of our product as we grow.


About the Role

As Client Success & Operations Manager you will work cross-functionally to serve as a liaison between Pathstream and our higher education partners.

You will lead the implementation of Pathstream’s curriculum across multiple college and university partners- seeing it through from initial exploration to full implementation and support. You will work closely with Project Managers and the Vice President of Partner Innovation and Success to ensure students, faculty, and leaders at each institution are delighted by their Pathstream experience.

To be successful in this role, you must be able to manage multiple clients, have strong attention to detail, understand the nuanced landscape of higher education, and have a passion for innovation and bridging the digital skills gap. This role requires strategic thinking and problem solving, and strong communication skills.


Responsibilities:

Requirements

You’ll be successful if you have many of the following:


You get bonus points if you have:


Pathstream is a great match for you if:

Benefits

About our culture

What we offer

How to apply

If you are interested in joining our Pathstream team, please submit the following application materials to our online job posting:

Pathstream is an equal opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristic to apply.

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